Shipping policy

Order Processing Times > All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification with tracking details once your package leaves our hands.

Dual Fulfillment Methods > To offer a diverse selection of products, items on ArmadilloCo are fulfilled in one of two ways:
  • Studio Inventory (Shipped from Thailand): Ready-to-ship handcrafted items and stock patches ship directly from our international studio in Thailand via Standard Tracked Airmail. Please note that private couriers (DHL, FedEx, UPS) are not available — all shipments use tracked airmail only.
  • Estimated international delivery is typically 7 to 14 business days after processing.
  • Print-on-Demand: Select apparel or goods are manufactured and dispatched from localized production hubs (including facilities in the US and globally). Production takes 2 to 5 business days, and standard delivery typically takes 3 to 7 business days post-production.
Note: If your order contains a mix of studio items and print-on-demand items, they will arrive in separate packages with distinct tracking numbers at no extra shipping cost to you.

APO / FPO / DPO Delivery & Lost Shipments > We proudly ship our morale patches to military addresses worldwide via Standard Tracked Airmail. Please note that once your package is handed over to the Military Postal Service (MPS), transit times depend entirely on military logistics. ArmadilloCo is not responsible for transit delays caused by military routing or base reassignment. If your package is confirmed lost by the postal service or has not arrived within 30 business days, please contact us at armadilloco.us@gmail.com. We will launch a postal inquiry and ensure your order is resolved either via a replacement or store credit.

Address Accuracy & Changes > Customers are entirely responsible for providing an accurate shipping address at checkout. Address changes can only be accommodated within 2 hours of order placement by emailing armadilloco.us@gmail.com. Once an order enters the shipping process, the address cannot be altered.

International Customs, Duties, and Taxes > Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ArmadilloCo is not responsible for these charges if they are applied; they are the sole responsibility of the customer. Refusing a package due to customs fees will result in the abandonment of the shipment and forfeits any eligibility for a refund.

Tracking & Lost Packages > When your order ships, you will receive an email notification including a tracking number. Please allow up to 48 hours for the tracking portal to update active scans.

If you have not received your package within 21 business days of receiving your shipping confirmation email, please contact us at armadilloco.us@gmail.com with your name and order number so we can initiate an official postal carrier investigation on your behalf.

For APO / FPO / DPO: If your package is confirmed lost by the postal service or has not arrived within 30 business days, please contact us at armadilloco.us@gmail.com. We will launch a postal inquiry and ensure your order is resolved either via a replacement or store credit.