Refund policy

All Sales Final > All sales are final. Due to the custom, made-to-order, or limited-run nature of our products and custom fulfillment processes, we do not offer returns, exchanges, or "change of mind" refunds once an order has entered production or the shipping process has begun.

Damages, Defects, & Shipping Issues > We take great care in packaging your items. If an item arrives damaged, defective, or incorrect, please contact us at armadilloco.us@gmail.com within 7 days of delivery confirmation.

Please include:

Once reviewed and verified, we will initiate a replacement or process a refund/insurance claim on your behalf at no additional cost. ArmadilloCo is not responsible for packages stolen or misplaced after the carrier logs a successful "Delivered" status.

European Union Right of Withdrawal Notice > Pursuant to Article 16(c) of the EU Consumer Rights Directive (Directive 2011/83/EU), the 14-day right of withdrawal does not apply to goods made to consumer specifications, custom-painted items, or clearly personalized goods. For any eligible non-customized standard goods shipped to consumers in the European Union, the customer is responsible for all return shipping fees, duties, and logistics required to return the item safely to our fulfillment location before a refund can be issued.